Careers
At NewWave Call Centre, we're always on the lookout for talented individuals who are passionate about delivering exceptional customer service experiences. If you're looking for a rewarding career opportunity in a dynamic and supportive environment, you've come to the right place. Explore our current job openings below and take the first step towards joining our team!
Careers
Customer Service Representative
Dallas,TX
As a Customer Service Representative, you'll be the first point of contact for our clients, providing timely and professional assistance to address their inquiries, resolve issues, and ensure their satisfaction. You'll play a crucial role in building and maintaining strong client relationships and contributing to our overall success.
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate information, assistance, and support to customers regarding product inquiries, account issues, billing inquiries, and more.
- Resolve customer complaints and concerns effectively and efficiently, ensuring a positive resolution and customer satisfaction.
Sales
Associate
Dallas,TX
As a Sales Associate, you'll play a crucial role in driving revenue growth and expanding our client base. You'll be responsible for prospecting, qualifying leads, and closing sales opportunities across various industries. With the support of our experienced sales team, you'll have the opportunity to learn and grow in a dynamic and rewarding environment.
- Conduct outbound sales calls to prospective customers to promote products or services.
- Identify customer needs, understand their requirements, and offer tailored solutions.
- Develop and maintain relationships with customers to foster repeat business and referrals.
Key Account
Manager
Chicago, IL
As a Key Account Manager, you'll be responsible for managing and nurturing our most valuable client accounts. You'll serve as the primary point of contact, developing deep relationships, understanding their business needs, and providing strategic guidance to help them achieve their goals.
- Serve as the primary point of contact for designated key accounts, building and maintaining strong relationships with clients.
- Understand client needs, objectives, and expectations, and develop tailored solutions to meet their requirements.
- Act as a strategic advisor to clients, offering insights, recommendations, and guidance to optimize their customer service operations.